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This comprehensive conflict resolution training programme is specifically designed for BUPA healthcare professionals and support staff working in clinical, care, and administrative settings. Participants will develop the skills to recognise, prevent, and safely resolve conflicts with patients, families, colleagues, and visitors. The course covers verbal and non-verbal de-escalation techniques, understanding triggers in healthcare environments, emotional regulation, the CARE framework for difficult conversations, and post-incident recovery. Delivered through 10 focused modules with knowledge checks and a final competency assessment.
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